Terms and Conditions
Terms of Car Service; THESE TERMS OF CAR SERVICE (“Service Terms”) ARE A LEGAL AND BINDING AGREEMENT BETWEEN YOU and Contract Transport Services LLC governing your use of the services. Please review these Service Terms fully before you use the Services. By using the Services, you agree to be bound by these Service Terms. You will also be subject to any additional terms posted on our website at contracttransportservicesllc.com These additional terms include (without limitation) the Terms of Use and the Privacy Policy. If you do not agree to these Service Terms, you are directed to discontinue using the Services. CTS LLC reserves the right to change or supplement these Service Terms at any time without prior notice. Your continued access or use of the Service Terms after such changes or supplements indicates your acceptance of the Terms as changed or supplemented. It is your responsibility to review these Service Terms regularly. These Service Terms were last updated on May 20th, 2023. PRICING POLICY; All advertised fares are subject to change without notice and may vary due to Peak Hours, Weekends, Holidays, Proms, Weddings, Sporting Events, Concerts, etc. RATE ESTIMATE; The rate quoted, prior to your trip, is an estimate based on the information you provided at the time of the reservation. Please note reserves the right to cancel any reservation with or without notice. Fees for additional mileage, tolls, waiting-time, additional stops, parking, airport fees, peak-hours, etc. may not be included in the estimate and will increase your rate. ADDITIONAL CHARGES; Any changes made to your trip after pick-up may result in additional charges. Be sure to get an updated price from the driver or the office at 720-326-9569 before proceeding on your way. **COVID-19; Due to COVID-19 CTS LLC has implemented the CDC (Center of Disease Control), Department of Health and State of Colorado Protocol Guidelines for the safety of our passengers and drivers. All vehicles of CTS LLC are disinfected before and after each trip is completed. CTS LLC drivers and/or affiliate drivers are required to stay home and quarantine for a minimum of 5-10 days if they are showing COVID-19 symptoms. All active drivers are required to wear face coverings (only at the request by the passenger) and are also required to provide all with hand sanitizer. We will continue to monitor the Center of Disease Control (CDC) guidelines to ensure we are taking the proper steps for the safety of our passengers and drivers. Please note if anyone at their pickup location has been sick or quarantined due to COVID-19, or has been in recent close contact with someone showing COVID-19 symptoms, please contact CTS LLC at 720-326-9569 to reschedule your transportation for a later date for the safety of both passengers and drivers** DOWN PAYMENTS; a 30% non-refundable down payment is mandatory when booking a reservation. The remaining balance will be collected by CTS LLC when the reservation is complete. *Please review our Cancellation Policy below for further details* CLEANING FEES/DAMAGES; CTS LLC will charge a minimum of $250 Cleaning Fee in the event of any vehicles need to be cleaned professionally following any completed reservations. The client assumes full financial liability for any damage to the vehicles of
CTS LLC and/or it’s affiliates vehicles caused during the rental by the client responsible for their reservation or any members of the clients party. TOLLS; Based on traffic, weather, road conditions or hours of the day, your driver will make a determination of the safest and fastest route to your destination. Your driver may occasionally opt to take a toll route over a free route based on his knowledge and experience. Passengers are responsible for any tolls incurred throughout the trip. Passengers will be charged the full toll rate. Discounted rates do not apply. Tolls may vary from trip to trip based upon the route taken. When traveling in a Sedan, SUV, Passenger Van, a mandatory gratuity of 20% will apply. WAITING TIME; Waiting time is charged in 15 minute increments and in comparison to your vehicles hourly price. Sedan waiting time is $1.00 per minute and SUV waiting time is priced at $1.50 per minute. Our complimentary waiting time at Denver International Airport (DEN) is applied from the time the clients flight is scheduled to land. Domestic flight arrivals complimentary waiting time is 60 minutes and International flight arrivals complimentary waiting time is 1-hour and 15 minutes. We do not charge waiting time if we see your flight has been delayed. Waiting time charges may be incurred if a passenger arrives late to any of their reservations or pick-up locations. Time spent waiting at additional stops will also be charged as waiting-time, etc. Complimentary waiting time when not being picked up from the airports is 15 minutes. PEAK HOURS; When booking a reservation to be picked up Monday-Friday between the hours of 6:00am-9:00am and/or 2:00pm-6:00pm there will be increases to your fare due to heavy traffic conditions. All reservations being booked between the hours of 12:00am-4:30am will have increased fares. These fares are applied 7 days a week. ADDITIONAL STOPS; The fare quoted online does not include any additional stops made during your trip. Unless specifically discussed when booking a reservation by phone, the fare quoted by an operator does not include any additional stops. Additional stops for Sedans and SUV’s are $15.00 per stop. This pricing for stops applies to a stop(s) while heading toward the passenger’s final drop-off destination. If you need to make a stop(s) at a suburb or any town that is not heading toward your final drop-off location, CTS LLC will incur additional mileage fees on top of your additional stopping fee. You may obtain an exact quote for additional stops in advance by phone at 720-326-9569 or email us at contracttransportco@gmail.com. HOURLY CHARTERS; We have a 3-hour minimum when booking an hourly charter for sedans and SUV’s. If an hourly charter exceeds the amount of time the vehicle was initially reserved for then extra time and all other charges will be applied accordingly. Hourly Charter prices reflect a 20 mile limit per hour to the vehicle you have chosen. Any miles over your limitation will be billed at $3.50 per mile for sedans and $4.25 a mile for SUV’s.
For more information on additional mileage for LONG DISTANCE CHARTERS; For Long Distance Charter Pricing please contact CTS LLC by phone at 720-326-9569 or by email at contracttransportco@gmail.com MEET & GREET; When requesting a meet and greet service from Denver International Airport (or any other airports) the current price is $25.00 for the service alone. The $25.00 service does not include parking fees, cart rental fees or any other airport fees, etc. AIRPORT FEES & PARKING FEES; When booking a reservation from Denver International Airport, airport fees will be added to the fare. The airport fees and/or parking fees are based upon the parking rates and fees issued by Denver International Airport. CANCELLATIONS; Cancellations forSUV’s must be made at least 24 hours before your scheduled reservation to avoid being charged the remaining 70% of your reservation. In order to avoid or minimize cancellation fees, clients must notify CTS LLC by phone at 720-326-9569 or by email at
contracttransportco@gmail.com After being notified of any cancellation requests, CTS LLC will provide their clients with a “Cancellation Confirmation” through email. Please save the “Cancellation Confirmation” email for your records. NO SHOWS; If CTS LLC is unable to contact the passenger or related contact person after 15 minutes of the scheduled pick-up time by means of the information provided on the reservation, then the ride will be considered a no-show and the customer will be charged the FULL reservation fare. Not being at your pick-up location without notifying
CTS LLC may also result in a no-show charge. CHANGE POLICY CTS LLC requires that all reservation changes must be received by phone at 720-326-9569 or by email at contracttransportco@gmail.com at least 24 hours prior to pick-up. Changes for Passenger Van reservations must be made at least 5 days before the scheduled reservation. **Please review our Down Payment and Cancellation policies shown above** CREDIT CARD POLICY; When paying by credit card, you must supply the credit card number in advance for authorization and payment collection. CTS LLC may ask for more than one form of identification to ensure the validity of the card and to protect the company from fraudulent charges. CTS LLC may also contact law enforcement in the event of any fraudulent activities. CTS LLC accepts all of the following credit or debit cards for payment: American Express, VISA, MasterCard and Discover. CREDIT CARD PROCESSING; For Sedans and SUV’s credit cards are processed on the day of your pick-up. The charges will appear on your statement as the date of processing. All transactions are handled in a safe, encrypted format by a secure server to ensure CTS LLC and their customers’ maximum security for the assurance that your information stays confidential, private, and safe. We pledge to continually adopt new security technology as it becomes available. If you have any questions about your privacy or the security of our website, please visit our Privacy and Security page. Please read our Privacy Policy for more information about our collection and use of your credit card and other personally identifiable information. VIRTUAL CREDIT CARDS;
CTS LLC does not accept online-only, virtual credit cards or any other type of “single-use” card numbers or one-time use credit card numbers that may be provided by credit card companies for online transactions such as gift cards. To prevent fraud CTS LLC shall have no obligation to honor transactions made with such cards. RATES AND BILLING; All rates are subject to audit after order completion. Occasionally changes must be made to correct mathematical errors or to reflect the actual tolls, parking fees, additional stops, waiting-time, etc. CTS LLC rates are inclusive of taxes. AFFILIATE SERVICE POLICY; CTS LLC utilizes, at its discretion, licensed and insured affiliates to provide Limousine and Ground Transportation services as requested by our clients. VEHICLE IMAGES; website may differ from the actual vehicle. LOST OR DAMAGED ITEMS; CTS LLC and its Affiliates are not responsible for lost or damaged items left in the vehicles. We will however make every effort to locate property that may have been left in one of our vehicles. We retain found items for 30 days. If you have left a personal item in one of our vehicles and wish to retrieve it, you may call our office at 720-326-9569 for our support team or email us at contracttransportco@gmail.com. CTS LLC reserves the right to charge a delivery fee for returning found items. These fees are based on the full travel rates. EXCLUSIONS AND LIMITATIONS OF LIABILITY; CTS LLC and/or it’s affiliates are not financially liable in the event of any mechanical breakdown while on a charter and will only be responsible for making up lost time at a mutually agreed date. CTS LLC and/or it’s affiliates are also not responsible for missed flights, abandoned plans or losses incurred due to circumstances that are beyond our control. These circumstances include but are not limited to, causes beyond its reasonable control, acts of God and Nature, acts of terrorism, travel congestion, construction/road closures, accidents, flight/weather delas, etc. CTS LLC liability for all causes whatsoever arising shall be limited to your actual damages, in an amount not to exceed the sum of all charges paid by you for the fare. CONTRACT TRANSPORT SERVICES LLC SHALL HAVE NO LIABILITY WITH RESPECT TO ITS OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR CONSEQUENTIAL, EXEMPLARY, SPECIAL, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION OR CLAIMS IN THE AGGREGATE, INCLUDING WITHOUT LIMITATION BREACH OF CONTRACT, BREACH OF WARRANTY, INDEMNITY, NEGLIGENCE, STRICT LIABILITY, MISREPRESENTATION, AND OTHER TORTS. YOU AND CONTRACT TRANSPORT SERVICES LLCEACH UNDERSTAND AND AGREE THAT THESE REMEDIES, EXCLUSIONS AND LIMITATIONS ALLOCATE THE RISKS OF SERVICE NON-CONFORMITY AS AUTHORIZED BY THE UNIFORM COMMERCIAL CODE AND/OR OTHER APPLICABLE LAWFARES FOR SERVICES REFLECT, AND ARE SET IN RELIANCE UPON, THIS ALLOCATION OF RISK AND THE EXCLUSION OF CONSEQUENTIAL DAMAGES AND LIMITATIONS OF LIABILITY SET FORTH IN THIS AGREEMENT. THE FOREGOING LIMITATIONS OF LIABILITY APPLY WITHOUT REGARD TO ANY INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE BY CTS LLC. PET POLICY; With the exception of service animals and lap dogs, CTS LLC reserves the right to charge $25.00 per pet that boards any vehicle. Any animal over 25 lbs. must ride in an SUV or Passenger Van. ALL animals must be leashed or in a carrier when traveling in a CTS LLC affiliated vehicle. We request that when traveling with a pet, you notify a reservation specialist in advance so that CTS LLC can accommodate you. If you fail to notify a reservation specialist that you are traveling with a pet, the driver reserves the right to refuse to transport the pet, with the exception of service animals. CTS LLC reserves the right to charge a Cleaning Fee or a Fee for any Damages that may have incurred by any pets that may have been required to be cleaned up after for any reason (including shedding) with the exception of service animals. It is suggested pets are potty trained and remain in their carriers for the duration of a trip to avoid unnecessary charges. DISABILITIES; CTS LL Ccannot be responsible for the special needs of any of our customers, and our vehicles are not equipped to accommodate those with special needs. When our services are engaged, it is with full knowledge that our transport vehicles do not comply with the Americans with Disabilities Act, and that we hereby disclaim any liability due to our noncompliance and failure to provide reasonable accommodation as defined under such act. GENERAL PROVISIONS; You and CTS LLC have agreed to these Service Terms within the State of Colorado for all purposes. All disputes arising out of, under, or in connection with these Service Terms (including without limitation, their validity, interpretation, performance, or breach) will be adjudicated exclusively in the federal or state courts located in (or having jurisdiction over) Denver County, Colorado. These Service Terms and their validity and effect will be interpreted under, and governed by, the laws of Colorado without regard to its conflict of law provisions. You expressly consent to the jurisdiction of such courts over you. You expressly waive any claim of forum non convenes. You agree to reimburse CTS LLC for its legal fees and expenses of instituting (or defending) a lawsuit by (or against) you. These Service Terms (and any other operating rules or terms posted on the Site (including, without limitation, the Privacy Policy) constitute the entire agreement between CTS LLC and you, and supersede all previous written or oral agreements between CTS LLC and you. No action (or inaction) by CTS LLC may be construed as a waiver of these Service Terms (or any part). If any of the provisions of these Service Terms are held to be unenforceable by a court having competent jurisdiction, the remainder of these Service Terms will continue in full force and effect.
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